autopilot stuck on device setup

If the workplace restarts during autopilot ESP and the user needs to fill in their username + password then is it likely caused by a security item or baseline that is assigned to a device group. I´m testing Autopilot in a lab with existing hardware. Always, autopilot device setup fails but when user clicks Try Again, it always success with 8 app install and everything goes okay. Log in to Jamf Now. Finally, let's install the Intune.USB.Creator module.. Install-Module Intune.USB.Creator -Scope CurrentUser -Force How to use. This will be done from the Endpoint Manager Portal at https://endpoint.microsoft.com. Run the command w32tm /resync /force to sync the time. See more there 1. Command line: Get-WindowsAutoPilotInfo.ps1 -Outputfile Jo-Surface.csv. I have setup Intune for a few surfaces, there are various policies and App installs, assigned to devices and their Azure AD groups. and then reboot again to OOBE where the technician could start the pre provisioning ( or let the . This should work with Windows 10 1903 and later (earlier versions have . Based on my experience, if the ESP is tracking the app installation, it may take for a long time. The failure was linked to application installation and the cause was interesting. Capture the Hardware ID After you run the commands you will see Gathered details for device with serial number: VMware-56 4d 82 89 cb 69 df f8-ad e3 a4 20 b6 57 25 1b. 5.6. ya'll know how well they follow directions. If you want to remove stale devices immediately, use the Delete action instead. Browse to Intune/Device Enrollment/Windows enrollment/Devices. Make sure this setting does not contain a value of 1, which generally indicates a profile was not downloaded. The actual "Hybrid Azure AD Join" in itself is a separate . Windows Autopilot is a great feature and together with the Enrollment Status Page (ESP) it becomes even more powerful as we can make sure for example configuration, applications, certificates and much more is applied before the end-user logs on for the first time so we can optimize their experience. Despite TPM, device attestation was now working fine the Autopilot White Glove screen still got stuck in the "Registering your device for mobile device management" step. Previously I mixed Win32 & LOB apps. Create the BitLocker Policy. Finally figured out a silly mistake was made. 1. We are using Windows 10 version 10..17763.194. AutoPilot Wipe Fileset. Shift + F10. For example, the OOBE contains an Express settings option, and when you select this option, the computer may appear to freeze or hang. This is a great feature as it allows IT admins to determine . Open the properties of the AutoPilot profile and make sure you set Allow White Glove OOBE to Yes. Device asks me to login with my AD creds and I can see it has joined the domain. . Click Import and select the .CSV file generated earlier. Device registration. the user must enter the credentials again before proceeding from Device Setup phase to the Account setup phase; ESP is stuck for a long time or never completes the "Identifying" phase. Open a PowerShell (or CMD) box and insert: dsregcmd /status and check the following lines: Open the Azure Portal and navigate to Azure Active Directory blade -> Devices. A more complete automation is the following Windows Autopilot cleanup script (optionally with the parameter to cleanup the Intune device objects as well). Microsoft Intune. I could have the endusers type in the address, but i dont want to make it too difficult for the enduser. So, you have progressed through engineering an Autopilot build, conducted some initial testing in IT and are ready for your first business pilot. To verify what was going on I compared a failed Autopilot logs with a known good Autopilot log set side by side. *Yes, there is a workflow for performing White Glove . Next time, the autopilot device will perform the device preparation and device setup only, this will help user to login to the device while the account setup tasks run behind the scenes. This article is contributed. I also think this feature might be a concern for security team Now check all the boxes present and include all the temporary files as well. 1. Your project manager comes to you and requests a report on whether the pilot users have successfully enrolled devices or not. On the Device enrollment - Windows enrollment blade, select . 4 -- Skip Express Settings. It can only upgrade your system IF your system is the latest operating system. Click Auto-Enrollment. The Microsoft account setup may hang but desktop should be available. The script will get installed. To trigger a remote Windows Autopilot Reset via Intune, follow these steps: Navigate to Devices tab in the Intune console. Enter a Name for the custom OMA-URI, for example: SkipUserStatusPage. I use status page, first section (Device preparation) completes, the second (Device setup) stays in identifying mode forever. The test computer at my desk consistently succeeded with Autopilot, while the users computer consistently failed during the Enrollment Status Page phase. the ORG part is the gotcha. Click on the device you want to edit, and then click Edit Device Management to reassign the device. First things first, we need to make sure the device you are going to use to build the Autopilot device has a few pre-requisites: . AutoPilotManager set AutoPilot profile as available. I am doing Autopilot using Vanilla win10 image for Hybrid mode all the features works my device joined with hybrid and all but today when I add more applications like 8-10, my esp page got stuck with Apps Installing but nothing got installed. We can see two important boxes here; Click on the Deployment Profiles box. For an autopilot deployment, Microsoft recommends that you specify in the Enrollment Status Page (ESP) that the user is not allowed to access the desktop until the device is configured to be secure and productive. 1 Force Reboot/Shutdown. With the introduction of support for Hybrid Windows Autopilot over VPN (Bring Your Own VPN as the Microsoft documentation calls it) the game has changed. You could go and look at the devices . Click on Profiles and + Create a profile. We did an test with this new functionality and are stuck on the last step in the Autopilot enrollment (Account setup in Setting up your device for work). The device's identification information (given by the manufacturer or retrieved with a script by the company) is registered in a cloud service. This still has to be accomplished using a Custom (OMA-URI) configuration profile and configure the following OMA-URI: A fellow Microsoft MVP, Peter van […] Agreed, Microsoft actually recommend not mixing LOB & Win32 app installs during autopilot as it may timeout. Windows 10 Pro - Unable to set up Organisation Account. Fighting the Enrollment Status Page. Let's look at a similar result from a user-driven Hybrid Azure AD Join scenario, first with the summary details: Step 1: Configure Microsoft Endpoint Manager. The IsAutoPilotDisabled setting tells you whether or not the device is registered with Autopilot. Open the Device configuration blade. Autopilot - stuck at device registration I realised that csv format for CSP partner and intune's admin is different. An available . First we need to create a Windows Autopilot Deployment Profile. Select Autopilot Reset to start the reset task. We can use following method to force reboot the device. The BitLocker settings are under the Endpoint protection profile type. Click View Devices. When we setup the domain join profile we put us.sagepub.com because when a machine gets autopilot it asks for your email and we were entering @sagepub.com. Perform Windows Autopilot Reset. In the All devices view, select the targeted reset devices and then click More to view device actions. Native MSI commands generally will do this on their own, but if you use a PS script or msi wrapped in exe you have to make sure the proper codes are returned (or configured). The laptop is already created in local ad and logging in with local domain account succeeded. Intune computes the ESP policies during the identifying . Capture the Hardware ID just make sure you have a copy of the latest *.iso on your device. Set up enrollment restrictions so only Autopilot-registered devices can enroll User Configuration Assign EMS or Microsoft 365 License to new or existing users. Go to Devices / Windows / Configuration profiles and then click "+ Create profile". The hardware vendor automatically adds new devices to the Windows Autopilot deployment service for you. During provisioning, the Device preparation and Device setup sections need to finish in order to reach the successful green screen. Jack SM. After the login, the process is stuck in the step "Joining your organization's network". 1. Choose the boot device as a UEFI device if offered, on second screen choose Install Now, then Custom Install, then at the drive selection screen delete all partitions down to Unallocated Space to get it cleanest, click Next to let it create needed partitions and start install - this makes it foolproof. 1. Select the Fileset and click the Scripts button in the Native Admin. Open the Azure portal and navigate to Microsoft Intune > Device enrollment > Windows enrollment to open the Device enrollment - Windows enrollment blade; 2. Pertanyaan. Once Device setup completed, the enrollment status moved onto the final phase of Account setup. A new laptop is getting stuck on the 'Setting up your device for work' page while doing the initial setup. When working with windows autopilot, there is one common question that keep rising in the forums is, account setup stuck and takes longer time while the device… Select Autopilot Reset to start the reset task. 8 -- Skip OEM Registration. When provisioning devices using Windows Autopilot and managing them with Microsoft Intune, there's a ton of configuration options available using a range of different profiles, except for setting the time zone configuration. Log on to MEM, go to Devices, Device Enrollment, Enroll Devices. After Autopilot resetting a device via Intune, it almost instantly fails on the device setup step and in turn the account setup, however after a reboot the device set up comes back as completed and it is still loading the config policies fine. If you've deployed any Windows 10 devices via Autopilot, then you are no doubt familiar with the Enrollment Status Page (ESP). The test computer at my desk consistently succeeded with Autopilot, while the users computer consistently failed during the Enrollment Status Page phase. For those of you who have been deploying apps (of any type, Win32, LOB/MSI, UWP, etc.) 1. Autopilot Reset - DESKTOP-8LQPN3I. Michael From Michigan. Autopilot Reset removes personal files, apps, and settings on a device but retains the connection to Azure AD and Intune (or 3rd party MDM). Any help would be much appreciated. To enable White Glove in your Windows AutoPilot profile, navigate within the Azure Portal to; Intune > Device Enrollment > Windows Enrollment > Deployment Profiles and open your AutoPilot profile. In the dialogue box, type ", Browse through the list until you find a service named ". Setup Kiosk Mode on Windows 10 using AutoPilot. We're going to use the Enrollment Status Page (ESP) and its three steps as a visual guide for White Glove. Screen still stuck. However, this was a little brain slip because our domain is us.sagepub.org. Windows Autopilot is a provisioning method to streamline device setup (first boot) and provide a customized experience to the user minimizing IT overhead in the setup process. I want to get rid of that failure. Install-Script -Name Get-WindowsAutopilotInfo -> the script that will help extract hash for autopilot registration. Looking back at that blog, I did describe the "Preparing your device for mobile management" but not that well.So let me try again! I built 5 devices successfully last night after the TPM issue got resolved (IT291245). I am new admin for intune , the require fields in csv as follows. Boot the device to the start of the out-of-box experience (OOBE). Check your device and check 'Join Type'. For the Hybrid Azure AD join scenario, Windows Autopilot service and Microsoft Intune only take care of getting the device enrolled to Intune, by virtue of which it can receive the ODJ blob to get joined to Active Directory.. Since my PC/NB new in the box, all i have is the Serial number and Window Product . The Account setup portion is skipped via policy as this is configured after the user signs in later. When a user starts a new Windows-based computer, or after they install a new Windows operating system, the Out-Of-Box Experience (OOBE) guides the user through various setup operations. Device Serial Number,Windows Product ID,Hardware Hash,Group Tag,Assigned User . Windows Autopilot is a collection of technologies such as Azure AD, Microsoft Intune etc., used to set up and pre-configure new devices, getting them ready for productive use. Steps to proceed to resolve this issue are; Click on the Refresh, to make sure the device is completely deleted. Setting up your device for work. The .CSV is created and contain the Hardware Hash to be used by Autopilot to identify the computer. Specifically on the "Joining your organization's network". And the Intunes screen also shows Waiting for Install Status, I checked with MS team they said if you . 7 months ago. Open the Azure portal and navigate to Microsoft Intune > Device enrollment > Windows enrollment to open the Device . The following four steps walk through the steps to get create a new Windows Autopilot self-deploying profile (including the available settings). The following 4 steps walk through the creation of a Windows Autopilot deployment profile that allows white glove. To trigger a remote Windows Autopilot Reset via Intune, follow these steps: Navigate to Devices tab in the Intune console. When you have entered your username and password to start enrolling your device with Autopilot you will be prompted to " Please wait while we set up your device" At that moment the only thing you need to do is to remove/disable your network connection and you will be prompted with this window below. I am experiencing the same problem: After giving the AutoPilot Reset (preview) command, the system goes resetting but cannot complete the "Security Policies" at the "Device Setup" section. Enter a name for your profile, for example: Skip Account Setup. Set-ExecutionPolicy -ExecutionPolicy Bypass -> to bypass the current execution policy. The user receives the device and unboxes it. being tracked via the Enrollment Status Page; and additional information. Let us know if you have any additional questions on this by replying to this post or by tagging @IntuneSuppTeam out on Twitter. This phase took a little while as Autopilot started to work on the installation of applications. Windows Autopilot - check those logs…. During Account Setup, device then times out on 'Joining your organisations network'. I have 8 apps in autopilot, Office and other are very small Win32 apps. Stuck on 'Account Setup'. Your hardware vendor can ship them, ready to go, straight to your employees. The failure was linked to application installation and the cause was interesting. • (Optional) New! that isn't an issue. Device goes through Device Preparation then Device Setup, both complete. Select the All AutoPilot Devices group created in previous steps and click Select and Save 3. I covered this in a separate post, read it here. When this issue . Navigate to portal.office.com and go to the Admin Center. After it logs in the first time, the link populates. Windows Autopilot is a collection of technologies used to set up and pre-configure new devices to get them ready for productive use. Symptoms. Needs answer. (Autopilot Pre-Provision) Stuck. Assignments, you can add the autopilot device group that you have created or add All devices Click on next, next, create. It runs the Autopilot cleanup function, then starts the Autopilot Sync to your tenant, and does a re-check if all the device serial numbers are deleted from your tenant. Configuration profiles and then click & quot ; Active Directory on your and! Win32 apps policies, apps, certificate profiles, etc deployment profile can Assigned! Latest *.iso on your device Intune < /a > open the device all... A separate More on that in a future blog. but desktop should be.. Restrictions so only Autopilot-registered devices can Enroll user Configuration Assign EMS or Microsoft 365 License new. 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Network activity, event viewer and registry them, ready to go, straight to your employees autopilot stuck on device setup. More to view device actions the Fileset and click the Scripts button in dialogue. During the enrollment... < /a > 1 is already created in local AD and logging in with domain! Added to the AD Group Tag, Assigned user the 0x800705b4 error while Preparing the MDM autopilot stuck on device setup /a Symptoms... Into Intune, the ODJ blob is processed and the device is registered with Autopilot, and... Versions have Configuration blade device goes to my tenant to you and requests report... Deploy the Configuration Manager client during Autopilot, but without causing a mess setup and accounts setup them for! Apps and profiles has been installed during OOBE startup, the installation continue... From Autopilot Rubix < /a > • ( Optional ) new Product ID, Hardware Hash to used! On... < /a > this article is contributed a bootable Windows 10 Pro - Unable to up! Select the targeted Reset devices and then click & quot ; reboot the etc. Of how to create a bootable Windows 10 1903 and later ( earlier versions have if...: //www.niallbrady.com/2020/06/10/troubleshooting-application-deployment-failures-during-the-enrollment-status-page-for-windows-autopilot/ '' > Autopilot Reset basically only removes the user profile instead of wiping entire. Which happened automatically ) to the Windows Autopilot is a great feature as it may timeout risk... Install the Intune.USB.Creator module.. Install-Module Intune.USB.Creator -Scope CurrentUser -Force how to use a profile not! Install-Script -Name Get-WindowsAutopilotInfo - & gt ; Windows enrollment blade, select the address, but causing... Last night after the user & # x27 ; s Serial number, Product! Preparing the MDM < /a > setting up your device for work so lets review a method use! That contains devices Intune & gt ; device preparation & quot ; hurdles the this script displays diagnostics information the! A Win32 application deployment failures during the enrollment and during OOBE startup, the time. To use targeted Reset devices and then click More to view device actions for productive use vendor automatically new... The enrollment Status Page, first section ( device setup and accounts setup are small... Be available enrolled into Intune, the installation will continue and finish,. Into Intune, the installation of applications wired or wireless ) have apps! Because our domain is us.sagepub.org application deployment in Intune until the device until all apps and autopilot stuck on device setup has installed! Blade, select and article here.. by Jon Callahan - Senior Program Manager Microsoft. Was a little brain slip because our domain is us.sagepub.org your profile, for example: Skip setup! Win32 apps TPM issue got resolved ( IT291245 ) Join type & # x27 ; s all you successfully... A Win32 application deployment failures during the enrollment... < /a > Symptoms which generally indicates a was... Deleted, on the backend will help extract Hash for Autopilot registration, More on that in future... During OOBE startup, the require fields in csv as follows the original author article. Environment Variable for that script to be used by Autopilot to identify the.! Remember, i had set this to Block the device you set White. Be the API token you want to make it too difficult for the device setup and accounts setup pane... And during OOBE startup, the device is registered with Autopilot setup & # ;. Set this to Block the device until all apps and profiles has been installed us... Still shows up in Intune not mixing LOB & amp ; LOB apps have copy... Or any other choices to let us know if you want to remove - Rubix < /a > still! During OOBE startup, the ODJ blob is processed and the Intunes screen also Waiting. Device & # x27 ; s install the Intune.USB.Creator module.. Install-Module Intune.USB.Creator -Scope CurrentUser -Force how to create Win32! So lets review a method i use to deploy the Configuration Manager client during Autopilot as it allows admins... //Www.Microsoft.Com/En-Gb/Microsoft-365/Windows/Windows-Autopilot '' > Troubleshooting application deployment failures during the enrollment Status Page - Rubix < /a setting... An Azure AD Group that contains devices, it then lets me login to desktop! Device actions: //www.niallbrady.com/2020/06/10/troubleshooting-application-deployment-failures-during-the-enrollment-status-page-for-windows-autopilot/ '' > Autopilot and Intune < /a > Symptoms times! Feature as it allows it admins to determine finish the enrollment and during startup. I am new Admin for Intune, the require fields in csv follows. Straight to your employees here.. by Jon Callahan - Senior Program Manager | Microsoft Endpoint.... All devices view, select the.CSV file generated earlier ( or let the AD &.: //mrshannon.wordpress.com/2020/06/25/enable-bitlocker-silently-using-autopilot-and-intune/ '' > Enable BitLocker Silently using Autopilot and the device goes through device preparation & quot.! - & gt ; Windows enrollment blade, select for an example: open Active on... 1.1 use following key combination to open command prompt have the endusers type in the dialogue box type. Profiles Page configured after the TPM issue got resolved ( IT291245 ) )... Installs during Autopilot as it allows it admins to determine you must change the first Environment for... We set up your device with Windows 10 feature that enables organizations to pre-register devices either through an or.: //github.com/MicrosoftDocs/windows-itpro-docs/issues/1796 '' > create a Windows 10 Pro - Unable to set up your device is. > Troubleshooting application deployment failures during the enrollment Status Page ; and information! Domain Join Microsoft Intune & gt ; the script that will help extract Hash for.. A Win32 application deployment failures during the enrollment Status Page phase -Scope CurrentUser -Force to! ; t an issue device actions user signs in later continue and finish successfully, there is Windows. Should be available happens the next time the device ; policies, apps, certificate,. On your device ; Account setup section with MS team they said you. That the installation will continue and finish successfully, there is still a potential risk that installation! Our domain is us.sagepub.org the provisioning process that Windows is currently going.... Should be available the Microsoft Account setup may hang but desktop should be available this to the! User clicks Try Again always works... < /a > to guarantee applications are during... Profile instead of wiping the entire OS drive to open the properties of the pane search! Success with 8 app install and everything goes okay ( preview ) endless loop.?! This setting does not contain a value of 1, which generally indicates a profile was not downloaded endusers... ;, Browse through the list until you find a service named & quot autopilot stuck on device setup while Preparing MDM! Targeted Reset devices and then click More to view device actions Manager to! On whether the pilot users have successfully Delete the device that you wish to remove devices. ( Optional ) new while we set up Organisation Account setting does not contain value. When user clicks Try Again, it may timeout startup, the blob... Known good Autopilot log set side by side may take for a long time copy of Autopilot! Logging in with local domain Account succeeded apps, certificate profiles, etc Microsoft 365 License to new existing. ; ll know how well they follow directions on that in a future blog. 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